Consulting

From the initial meeting to the final evaluation, our project managers and the inSITE team work closely with you and your staff to define, design, implement, and support your projects or development plans. We have successfully provided the business community with solutions that consider immediate needs as well as long term growth. Two examples follow.

The Leadership Development Program
(As a Response to Succession Planning in a Government Agency)

"A Leader is someone who others will follow to a place they would normally not go on their own."

This is Futurist Joel Barker's definition of leadership. A traditional training course rarely develops that type of leader. However, when organizations need leaders to challenge others in complex times, to rally others during turbulence and to ignite people when change is all around them, then a Leadership Development Program, LDP, is the solution.

An LDP is a 4 to12-month program which recognizes that individuals develop best when they are in a comprehensive program rather than just attending training courses. This program is similar to graduate school work without the research component - what the participant gets out of it is dependent on the commitment and effort put into it. The program is fun and rewarding and truly readies you to take on any leadership position. The comprehensive program includes:

• Taking and interpreting a 360 evaluation
• Developing and following a learning plan
• Creating and utilizing a personal board of directors including a mentor and coach
• Being a team member on an action learning project
• Reading and sharing lessons learned with a group of colleagues in the program
• Benchmarking and preparing a senior management briefing

Although much of the learning is self-directed, there are classroom sessions to guide learning throughout the program. You will learn more about yourself and what currently prevents you from reaching your fullest potential as a leader; you will then learn how to create a plan to get there.

Human Performance Improvement Study

Have your employees returned from training on a topic only to find later that performance did not change as a result of the training? This happens often either because the organization is not set up for the expected change in behavior to occur or because training was never the right solution in the first place! Often, when employees are not working as a cohesive team or individuals don't demonstrate the necessary drive and motivation, the first management response is to give a teambuilding course. These courses alone rarely improve the performance. When training is not the solution, a Human Performance Improvement study usually is.

inSITE performs a Human Performance Technology (HPT) needs analysis where an HP Technologist performs an assessment (interviews, focus groups, document analysis, etc.) The Technologist not only compares the participant skill level with expected performance outcomes, but determines the organizational restraints which would prevent participants from exhibiting the new performance skills and behaviors once learned. The typical areas we find are:

• employees are still given incentives to perform in the old manner
• there is too much organizational resistance to change to implement the new skills
• participants do not have the tools or work flow plans ( they often perceive this as not having the time to implement new skills)

The HPT report will advise the organization of areas of concern and provide manageable strategies for aligning the organization with the training outcomes so that participants can best apply the learning from a training program to the job. This resolves the frustration of the participants who currently walk away from a 3 day course saying, "Good ideas, I'd love to do it that way, but it will never work here." Or "That would improve our productivity 100% but we're not set up to make those changes or implement those ideas."

An HPT analysis can be performed as an audit to determine the organization's current performance or it can be conducted in conjunction with training to ensure that the learning will be supported.